How To Spa

Your Journey into Eléme Day Spa

Arrival at Eléme Day Spa

To give you and your therapist time to plan your stellar experience, please arrive 15 minutes before your scheduled treatment time. If you arrive late, we may need to reduce your treatment time. We’ll do our best to avoid that, but it’s not always possible.

Medical conditions

When making your reservation, please advise us of any medical or health conditions, allergies or injuries that might affect your spa experience.

Pregnancy

Our team will help you select the most suitable treatments for you to enjoy during your pregnancy. Even though we don’t massage in the first trimester, we have treatments suitable for mums-to-be as well as nursing mums.

Minimum age

You’ll need to be at least 16 years of age to use the spa services.

Spa formalities

To make things more chillaxing and comfortable for everyone, mobile phones are off the menu, please place all devices on silent.

Cancellations

A 50% charge will apply for any treatments cancelled or rescheduled with less than 24-hours’ notice. The same applies for no-shows and gift certificate bookings.

Gift certificates

Gift certificates are available for all treatments, packages and products. Certificates are valid for 36-months from purchase.

Bookings

To book a treatment or to find out more about the services we offer, please contact us. We recommend you book in advance to ensure your preferred time and service(s) are available.

Group bookings

We welcome group bookings and will be delighted to help you curate the perfect Eléme experience for you and your group.

Spa safe

Your health and ours is our top priority. We regularly sanitize common contact surfaces and treatment rooms between guests and are allowing extra time between guests to make sure this is done to our satisfaction.

Our staff are even more diligent than usual with their hygiene routines and have been asked to stay home if showing any cold symptoms. As a precaution, we will be wearing face masks when performing facials while continuing the work with our usual enthusiasm and dedication.

We would you ask that you look after us and cancel your appointment if you show any signs of a cough, fever, breathlessness, sore throat or runny nose.

Please use our hand sanitizer upon entering and leaving the spa and maintain social distancing as possible. Facial masks can be made available for guests should you feel this necessary.

If you have any questions or concerns about your visit, please let us know.